Released on: February 4, 2008, 4:08 am

Press Release Author: Tealeaf

Industry: Retail

Press Release Summary: Tealeaf, the leading Customer Experience Management software
provider, will host a workshop entitled 'Converting Hits to Sales: A Better Online
View', at this year's Retail Business Show.

Press Release Body: TUI and CGI to join customer experience management provider for
an interactive session on increasing online conversions

London, UK - 04 February 2008 - Tealeaf, the leading Customer Experience Management
software provider, will host a workshop entitled 'Converting Hits to Sales: A Better
Online View', at this year's Retail Business Show. The free workshop, which will
take place between 1.30 and 2.30pm on Tuesday 5th February in Workshop A, will
outline the key findings of a recent Harris survey into online consumer behaviour as
well as a real life case study from TUI (owner of thomson.co.uk) and a presentation
from Lynne Lawrence, a business consultant at CGI. Together the three presenters
will outline how retailers can increase online conversions.

George Nolan, E-Commerce Manager, Holidays, TUI will outline how he has increased
the number of online holiday bookings and improved TUI\'s industry-leading service
using Tealeaf\'s CX suite. George will explain how he has used the real-time
visibility that Tealeaf gives to identify and instantly fix any problems or issues
that may prevent a sale on the www.thomson.co.uk website.

Tealeaf's Nicky Doherty will present the findings of a recent Harris Survey into UK
consumer behaviour online, which discovered that a staggering 9 out of 10 UK
consumers have experienced problems when buying online. Lynne Lawrence, Business
Consultant CGI, will explain how businesses can maximise their website and achieve
the highest possible conversion rates.

"With online spending at an all time high and analysts predicting spend to reach
£162 billion by 2020, it\'s little wonder that converting website hits to sales is
the holy grail for all e-retailers," commented John Lillie, UK Country Manager,
Tealeaf. "Our workshop will give practical and insightful advice on how retailers
large and small can get the most out of their online presence."

About Tealeaf
Tealeaf is the leading provider of online customer experience management solutions.
Tealeaf\'s CX family of solutions provides unprecedented enterprise-wide visibility
into every user\'s unique online interactions. This \"360-degree view\" of the online
customer experience enables a clear and consistent understanding of the customer for
Ebusiness, IT, customer service and legal and compliance executives and their
organizations across a wide range of vertical industries including retail, banking,
travel, insurance, telecommunications, pharmaceutical and transportation. Founded in
1999, Tealeaf is headquartered in San Francisco, California, and is privately-held.
For more information, visit www.tealeaf.com.

© Copyright 2007 TeaLeaf Technology, Inc. All rights reserved. Tealeaf and Tealeaf
Technology are registered trademarks of TeaLeaf Technology, Inc. in the United
States and other countries. The Tealeaf word and design mark, VIA,
Visibility.Insight.Answers, Tealeaf CX, Tealeaf cxView, Tealeaf cxImpact, Tealeaf
cxReveal, Tealeaf cxVerify and Tealeaf cxConnect are all trademarks of TeaLeaf
Technology, Inc. All other trademarks or service marks are the property of their
respective holders and are hereby acknowledged.

Press Contacts:
Tealeaf: Shoshana Deutschkron
+1 415.932.5009
shoshanad@tealeaf.com

Wildfire PR:
Sarah-Anne Bray/Danny Whatmough
+44 (0) 20 8339 4420
dannyw@wildfirepr.co.uk


Web Site: http://www.tealeaf.com/

Contact Details: Danny Whatmough
Wildfire PR
dannyw@wildfirepr.co.uk
020 8339 4426

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